We will gladly accept returns on unworn, unwashed merchandise for full refund
or exchange, provided the return is received within 30 days of the date of delivery.
Refunds, if applicable, will be issued upon receipt of the returned merchandise based on the form of original payment.
To expedite the processing of your request, please download and complete the return/exchange form below. This form is required for all returns/exchanges .
If you are unable to a computer to download the returns/exchange form, please call ASE Customer Service at (703) 669-6600 and we will send you one by email, fax, or regular mail.
Exceptions
Please note the following exceptions apply:
Practice Test Vouchers
All practice test vouchers are non-returnable, non-exchangeable, and non-refundable.
Customized Items
All customized item sales are non-returnable, non-exchangeable, and non-refundable.
In the event of a manufacturing defect or fulfillment error, an exchange order
will be created to replace the item. Please email our customer service office
at asestore@ase.com for details.
Closeout Items Returns and refunds will be credited for the price of the merchandise
and any taxes. This credit will not include any original shipping charge.
However, if the return is due to an error we have made, we will gladly refund
your return shipping costs (please contact Customer Service for more details). ASE Store Returns and Exchanges Expedited Exchange We will charge your credit card for the replacement item(s) and shipping costs.
A refund for the original amount (less shipping) will be posted to your credit
card when the returned item(s) are received by Customer Service.
As exchange orders are treated as a new order for an existing customer, additional
shipping charges do apply. These charges will be posted using the original form
of payment. Please consult our shipping table for pricing.
We appreciate the opportunity to serve you.
In Stock Items. Orders for stocked items are usually shipped
within 72 hours of receipt, via USPS or UPS Ground delivery service. Please
allow a week for regular ground shipping. NOTE: UPS cannot ship to a P.O. Box.
You must use a street address for delivery.
Non Stock Items. Items that are back ordered or that require customization
(including rings and plaques) will be shipped within 6 weeks.
International Orders. International shipping charges will apply for
non-domestic orders. You will be responsible for any associated customs charges.
Orders may be sent in multiple shipments, according to the item type/size
etc.
ASE is highly sensitive to the privacy interests of our customers and understands
that protection of these interests is of the utmost importance. As such, the
ASE Store has adopted the privacy policy below with respect to the information
that we acquire about customers who utilize our site.
All closeout sales are non-returnable, non-exchangeable, and non-refundable.
All sales are final.
Return Shipping Address
Please mail all returns to the address to:
101 Blue Seal Drive, SE, Suite 101
Leesburg, VA 20175
If you wish to expedite your exchange, you may request a new order by faxing
the returns/exchange form to ASE Customer Service at (703) 669-6122.
Shipping Times
Your Privacy
Information Sharing
The ASE Store only acquires information that is specifically provided by the end
user through our interactive forms, with the addition of credit card approval
information that is supplied to us by our association with Chase PaymentTech who
handles the online credit card authorization aspects of this site. The information
we retain from the credit card authorization procedure currently only consists
of either an error return code instructing us why a credit card authorization
was declined, or the approval code for a processed order. For certain transactions,
the ASE Store keeps additional information offered by Chase PaymentTech, which consists of various scores
that help determine whether a credit card transaction may or may not be fraudulent.
Again, at present we do not retain this information on all card transactions.
Cookies
This site does utilize 'cookies' on a temporal basis, which is a method by which
the ASE Store's servers can recognize your computer's ongoing requests to our
system. We do not store these cookies after your session with our system ends,
even though these cookies may be retained on your computer. For our system, cookies
are necessary so that we can, for example, keep shopping cart information on a
particular user as he or she navigates from page to page in our site adding items
or deleting items. Again, however, we do not store this cookie information in
our database. Cookies would allow us to see how the general public navigates our
site, but presently we do not store, aggregate or review this information and
if this changes, we will update this policy.
Order Detail Retention
The ASE Store gives access to the personal information you supply at this site
with respect to your order only to those persons who require the use of this information
to process your order. However, we will provide this information if we are compelled
to do so by order of a duly-empowered governmental authority, we have the express
permission of the consumer or if it is necessary to properly process transactions
and provide our services.
Privacy Assurance
The ASE Store does not sell the contact information that we receive from you to
any third parties. We utilize this information in the precise manner that we utilize
the same information that is provided to us by retail purchasers of our goods
through non-internet contact, i.e. when they issue a purchase order to us.
Questions
If you have any questions on what data we collect, how the ASE Store collects
it and what it is used for that is not answered above, please send an email to: asestore@ase.com.
We thank you for using our services and products.